Batar Privacy Policy
Effective date: 21 August 2026
This Privacy Policy explains how BATAR TECHNOLOGIES LTD, RC No. 9749137, of 3, JERRY ALOCHA, AGO PALACE WAY, LAGOS STATE, NIGERIA (Batar, we, us, or our) collects, uses, shares, retains, and protects personal information when you use Batar’s website, mobile applications, messaging features, marketplace, and related services (together, the Service).
We aim to explain our privacy practices clearly. Please read this Policy together with our Terms of Service. If you do not agree with this Policy, do not use the Service.
1. Information we collect
We collect information that you provide directly to us and information created when you use the Service. This may include:
Account information: your email address, account details, and information used to verify and secure your account.
Profile and location information: your name, profile photo, and the location details you choose to add to your profile or marketplace activity.
Marketplace information: listings, photographs, videos, item descriptions, condition details, prices, offers, saved items, reports, reviews, and other information you submit or receive through the marketplace.
Messages and interactions: messages and other communications between you and other users, together with the information needed to manage those conversations.
Batar Credit and payment-support information: the Batar Credit package you choose, purchase reference, payment status, and records needed to support the purchase. Payment details are handled by our payment provider; we do not process or hold money or devices exchanged directly between marketplace users.
Device and usage information: basic information about how you access and use the Service, including device, session, notification, error, and activity information.
Support information: information you provide when you contact us, report a problem, make a request, or otherwise communicate with Batar.
Please do not post or send information that you do not want another marketplace user to see. Do not include another person’s personal information in a listing, message, review, or report unless you have a lawful reason to do so.
2. How we use information
We use personal information to:
create and manage accounts, provide the marketplace, and enable users to create listings, make offers, and communicate;
process and support Batar Credit purchases and related customer-service requests;
show relevant marketplace content, market-based estimates, notifications, and account information;
send service, security, and transaction-related communications, and send other notifications where you have chosen to receive them;
maintain the safety, security, reliability, and integrity of the Service; prevent fraud, spam, abuse, and other misuse; and investigate reports or disputes;
understand how people use the Service, improve its features, and develop new features;
comply with applicable law, enforce our Terms, protect our rights and the rights of others, and respond to lawful requests; and
handle support requests, complaints, feedback, and account-deletion requests.
We process information where it is necessary to provide the Service or perform our agreement with you, where it is necessary for our legitimate interests in operating and protecting Batar, where it is necessary to comply with a legal obligation, or where you have given consent. Where we rely on consent, you may withdraw it at any time; this will not affect processing that took place before you withdrew it.
3. Information visible to other users
Batar is a marketplace. Information you make available in your profile, listings, offers, messages, reviews, or other marketplace activity may be visible to the users involved in that activity. For example, a buyer or seller may see the information needed to understand a listing, offer, conversation, review, or proposed exchange.
Marketplace users are independent of Batar. Once you choose to share information with another user, their handling of that information is governed by their own actions and any arrangements you make with them. Use care when deciding what to share, especially before meeting, paying, delivering, or exchanging an item.
4. How we share information
We may share personal information only as reasonably necessary to provide, operate, protect, or improve the Service, including:
with other marketplace users, where you choose to participate in a listing, offer, conversation, review, or other marketplace activity;
with payment providers to process Batar Credit purchases and address related payment issues;
with trusted service providers that help us provide, support, secure, analyse, or communicate about the Service;
with our professional advisers, insurers, auditors, or prospective business partners where reasonably necessary;
with regulators, law-enforcement agencies, courts, or other parties where required by law or where reasonably necessary to protect rights, safety, or the integrity of the Service; and
with a successor or prospective successor in connection with a merger, financing, acquisition, sale of assets, restructuring, or similar business transaction, subject to applicable law.
We do not sell your personal information. Batar does not process, hold, or transfer money or devices exchanged directly between marketplace users.
5. International processing
We may use trusted service providers that process information in Nigeria or in other countries. Where personal information is processed outside Nigeria, we will take appropriate steps required by applicable data-protection law to protect it.
6. Retention and account deletion
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain appropriate business records.
You may request deletion of your Batar account through the available account controls or by contacting support@batar.app. We will process deletion requests in accordance with applicable law and may retain limited information where necessary for legal, security, fraud-prevention, accounting, dispute-resolution, or other lawful purposes. Information you shared with other marketplace users may remain available to them or in their records.
7. Your privacy rights
Subject to applicable law, you may have the right to ask us to:
confirm whether we process your personal information and provide access to it;
correct inaccurate or incomplete information;
delete information in certain circumstances;
restrict or object to certain processing;
receive information in a portable format where applicable;
withdraw consent where processing is based on consent; and
ask questions about automated decisions that significantly affect you, where applicable.
To make a privacy request, contact support@batar.app. We may ask for information needed to verify your identity and protect your account before acting on a request. We will respond within the period required by applicable law.
8. Complaints
If you have a concern about our handling of your personal information, please contact us first at support@batar.app. You may also have the right to make a complaint to the Nigeria Data Protection Commission or another competent data-protection authority.
9. Cookies and similar technologies
We may use cookies, local storage, and similar technologies to keep the Service working, remember preferences, protect accounts, understand usage, and improve the Service.
10. Security
We use reasonable organisational and technical measures designed to protect personal information. No method of transmission, storage, or use is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account access details private and for telling us promptly if you suspect unauthorised access to your account.
11. Children
Batar is not intended for anyone under 18 years old. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at support@batar.app so that we can take appropriate action.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version in the Service and update its effective date. If a change is material, we will provide additional notice where reasonably practicable. Your continued use of the Service after the effective date of the updated Policy is subject to the updated Policy.
13. Contact us
For general questions about this Privacy Policy or Batar’s privacy practices, contact us at support@batar.app.
Data Protection Officer: support@batar.app
Privacy requests: support@batar.app